Our commitment to quality assures the success of our clients’ fulfillment programs, whether we’re sending medical devices to patients, material samples to furniture dealers, or training manuals to a sales team. SGI consistently ranks in the top 5% of companies nationwide in all fulfillment metrics. To ensure that we keep this competitive advantage, we adopted our award-winning customer service standard, The SGI Way, as our formal quality policy in 2006.

The SGI Way is the only way we do business. All SGI employees understand and commit to the following three Standards of Excellence:

• We understand our clients.
• We perform to our clients' expectations.
• We are easy for our clients to work with.

These standards are further defined so that our performance in relation to them can be measured and verified as part of our ISO 9001 quality program.

Our commitment to and application of ISO 9001:2000 standards demonstrates our dedication to continuous improvement. We also recognize that the best ideas for improvement come from the people who are closest to the work. That is why we implemented the highly successful and nationally recognized employee empowerment initiative called I-Power.

The SGI Way is the cornerstone of our relationship with our clients. It empowers our employees to say, "Yes, we can" to most customer requests.